Shipping policy
Shipping & Returns
We’re committed to getting your order out quickly and safely. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
You’ll receive confirmation once your order is placed, and tracking details once your order has been dispatched.
Shipping Time
Delivery timeframes vary depending on the product, destination, and whether the item is in stock.
- In-stock standard items: generally dispatched within 1–3 business days
- Australian deliveries: shipping timeframes vary by location and courier service
- Custom orders or foam fit-outs: lead times vary depending on design, production, and job complexity
If you need an item urgently, contact us before ordering and we’ll advise on current availability and expected turnaround.
Shipping Charges
Shipping costs are calculated at checkout based on the size, weight, and delivery location of your order.
Custom and Oversized Items
Some products, custom case builds, and large-format orders may require a tailored freight quote. If needed, our team will contact you before dispatch to confirm shipping arrangements.
International Orders
We can supply products to international clients, however shipping arrangements may vary depending on the order and destination.
If you are ordering from outside Australia, please contact us before purchase so we can confirm availability, freight options, and any additional requirements.
Order Tracking
Once your order has shipped, you’ll receive tracking details so you can monitor delivery progress.
Delays & Delivery Issues
While we work to dispatch orders promptly, delivery timeframes may be affected by courier delays, weather events, supply chain disruptions, or other factors outside our control.
If your order is delayed or arrives with an issue, please contact our team and we’ll assist you.
Returns
Please refer to our Return & Refund Policy for full details on returns, exchanges, and eligibility.